Return & Refund Policy

We want you to be happy with your LittleRosePrints purchase. Please read the following policy carefully, as return conditions differ between physical and digital products.

Physical Products

We accept eligible return requests made within 15 days of delivery.

To be eligible for a change-of-mind return, your item must be unused, unpainted, unaltered and returned in the same condition in which it was received. Where applicable, it should also be returned with its original packaging.

Please contact us before returning an item. Returns sent without first contacting us may not be accepted.

Unless the product is faulty, damaged, incorrect or otherwise covered by your rights under Australian Consumer Law, the customer is responsible for return postage costs. Original shipping charges are generally non-refundable for change-of-mind returns.

Custom & Personalised Products

Custom-made, personalised or made-to-order products generally cannot be returned for change of mind.

This does not affect your rights if an item is faulty, damaged, significantly different from its description or otherwise covered by Australian Consumer Law.

Digital Products

Due to the nature of digital products, we generally do not accept returns, exchanges or change-of-mind refunds once a digital product has been downloaded, accessed or supplied.

If you experience a problem with a digital file, please contact us and we will do our best to resolve the issue.

Nothing in this policy excludes any rights or remedies you may have under Australian Consumer Law.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, faulty, incomplete or you receive the wrong item, please contact us as soon as possible and provide your order details and, where helpful, photographs showing the issue.

We will assess the problem and work with you on an appropriate solution, which may include a replacement, repair or refund where applicable.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to limit or exclude any consumer rights that apply by law.

Contact Us

If you have questions about a return, refund or problem with an order, please contact LittleRosePrints through the contact details provided on our website.